Refund policy

Leather is a natural material and therefore some of the animal's characteristic marks, such as creases and scars remain visible and should be appreciated as authenticity of its origin.

Your new saddle is guaranteed for one year from the date of purchase against defective workmanship and materials, excluding normal wear and tear.

Some loss of colour is normal and should not be considered a defect.

Your saddle tree carries a lifetime guarantee under conditions of normal use.

Fill in your registration card and return to the address (Jeffries Lifestyle Limited, 2 Midland Road, Walsall, WS1 3QQ) to validate your warranty. Unauthorised alteration or repair invalidates this guarantee. Responsibility will not be taken for damage caused by improper storage, misuse, neglect or accident.